Privacy Policy
Your privacy matters to us at MapleAtlasEcho
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we collect details you choose to share. This includes your name, company name, email address, phone number, delivery addresses, and any specific preferences for your floral needs. We also gather payment details when placing orders, though this is securely handled by our payment partners.
For our corporate clients, we may obtain additional business information such as company registration details, preferred delivery timelines, and budget requirements. This helps us tailor our service to fit your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device details, and how you navigate our site. We use this data to enhance site performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and the overall website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
MapleAtlasEcho respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Protection Measures
We treat the protection of your personal data with utmost care and apply suitable technical and organizational safeguards to shield it. This involves safe data storage, encrypted transmissions, and restricted access to personal information inside our organization.
Safe Storage
Personal data is kept in secure systems with access limits and ongoing security monitoring.
Encryption
Confidential data transfers are encrypted to safeguard information as it moves between your browser and our infrastructure.
Restricted Access
Only authorized staff who require the data to deliver services can access customer information.
Although we deploy robust security measures, no internet transmission method is completely secure. We continually enhance our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on applicable laws, you may be entitled to access, amend, erase, or limit how your personal information is used.
To exercise these rights, please contact us using the details at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal data only for as long as needed to deliver our services and meet legal obligations. Retention periods vary by data type and purpose of collection.
Typical Retention Durations:
- Customer contact and order details: about three years after the most recent service interaction
- Payment transaction records: around seven years for tax and accounting obligations
- Website analytics data: 26 months for service improvement analysis
- Marketing communication preferences: Until you opt out or two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to improve your browsing experience and to understand how visitors interact with our pages. Cookies help us remember your preferences and assess site performance.
You can adjust cookie settings in your browser. Note that turning off certain cookies may affect site functionality. For details on our cookie practices, please review our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy covers only MapleAtlasEcho and our site. We are not responsible for the privacy practices of external sites.
We encourage you to review the privacy policies of any third-party sites you visit through links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, services, or legal obligations. When major changes occur, we will update the "Last Updated" date shown at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out.
Contact Us About Privacy
MapleAtlasEcho Privacy Team
Floral Street, London
London, United Kingdom WC2E 9HA
Email address: [email protected]
Phone number: +44 20 7946 0958
For privacy-related inquiries, please put "Privacy Request" in your subject line and supply as much detail as you can about your request. We strive to respond to all privacy requests within seven business days.